Refund and Returns Policy

At FAWH Perfume Company, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer the following options for returns:

 1. Exchange Policy

– Free Exchange: If you would like to exchange your product for a different one that better matches your preferences, we are happy to offer a free exchange. There will be no additional charges for the exchange or for the delivery of the new product.
– How to Exchange: To initiate an exchange, please contact our customer service team within 3 days of receiving your order. We will guide you through the process and arrange for the exchange at no extra cost.

2. Refund Policy

– Refund Availability: If you prefer a refund instead of an exchange, you may request a refund within 3 days of receiving your order.
– Deduction for Refund: Please note that an amount of 40 AED will be deducted from the total amount paid. This deduction covers processing fees.
– How to Request a Refund: To request a refund, please contact our customer service team within the 3-day window. We will process your refund promptly, and it will be credited back to your original payment method.

Important Notes:

– Condition of Returned Items: All items must be returned in their original, unused condition with all packaging intact.
– Return Process: Once you’ve contacted us, we will provide instructions on how to return the item, whether for an exchange or refund.

Contact Us:

If you have any questions or need assistance with your return or exchange, please don’t hesitate to reach out to our customer service team:

– Email: info@fawh.com
– Phone: +971545252638
– Dubai, UAE